Collecting HAR Files from Chrome or Edge

If you experience a UI error in the GYTPOL Console, collecting a HAR (HTTP Archive) file can help GYTPOL Support diagnose the issue.

Follow these steps based on your browser:

Open Developer Tools

• Google Chrome or Microsoft Edge:

  • Press F12 or Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (macOS)

  • Alternatively, right-click anywhere on the page and select Inspect

  • Navigate to the Network tab

Reproduce the Issue

1. With the Network tab open, ensure recording is enabled (red circle at the top left of the Network tab).

2. If it’s gray, click it to start recording.

3. Reproduce the exact action that causes the UI error or unexpected behavior.

4. You will see all network activity being captured - any failed or error responses will also appear in this list and may be highlighted in red.

Save the HAR File

1. Save the file locally to your computer by clicking the Export HAR option.

Open

Share with Support

Send the HAR file to support@gytpol.com along with a brief description of the issue and any relevant screenshots, if available.