Error 500 on Analyzer - VDI file

Owned by Mark Zuk
Oct 31, 2024
2 min read

If you have made changes to the VDI Images file as described in the provided instructions, ensure that you have edited the vdiImages.json file correctly and maintained the proper JSON format. Incorrect editing of this JSON file can lead to errors in the Analyzer service, which will be reflected in the Event Viewer.

If you encounter errors related to the .Net Runtime in the Event Viewer, pay attention to the error message. If you see references to the GetVdiConfig function, it indicates that there might be issues with the vdiImages.json file. The JSON file might not have been edited properly or the JSON format may not have been maintained.

To resolve this issue:

  1. Check the vdiImages.json file to ensure that it follows the correct JSON format and structure. Any syntax errors or inconsistencies could prevent the Analyzer service from starting.

  2. If you're unsure about the validity of the JSON in the file, you can use online JSON validators to verify its correctness.

  3. Once you've corrected any errors in the JSON file, save it and restart the Analyzer service.

By ensuring that the vdiImages.json file is edited correctly and maintains the proper JSON format, you can prevent errors and ensure the smooth functioning of the GYTPOL Analyzer service.