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The purpose of this document is to provide instructions on implementing an integration between ServiceNow (Change Requests) and a GYTPOL server.
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ServiceNow is a cloud-based platform that provides IT service management (ITSM) and business process automation. It allows organizations to streamline their workflow, manage IT services, automate tasks, and improve overall efficiency. ServiceNow is known for its powerful capabilities in managing incidents, problems, changes, and service requests, making it a valuable tool for IT departments and various other business functions. It offers a wide range of applications for service management and automation, enabling organizations to enhance productivity and customer service.
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Go to: https://<INSTANCE_NAME>.service-now.com/now/nav/ui/classic/params/target/oauth_entity_list.do
Click “New” at the top right corner of the screen:
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Click Submit at the top right corner of the screen
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GYTPOL Side: Setup ServiceNow Connector
Log in to the GYTPOL console with administrator access privileges.
Click on the Gear icon located in the top right corner, then go to "Settings," and select "ServiceNow Connector."
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You have completed the process. The ServiceNow Connector is now configured, and all new rules will henceforth necessitate approval through ServiceNow.
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Create new remediation rule
Once the remediation rule is ready, click “Apply for Approval” button
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Red square | A downloadable list of affected computers is generated at the time of rule creation |
Blue square | The priority of this remediation rule is determined by Gytpol |
Orange square | Information regarding the remediation rule |
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