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Introduction

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  1. Go to https://<INSTANCE_NAME>.service-now.com/now/nav/ui/classic/params/target/oauth_entity_list.do

  2. Click “New” at the top right corner of the screen:

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3. Select Create an OAuth API endpoint for external clients

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  1. Fill in the below details:

Field

Values

Notes

Name

GYTPOL

Client Secret

<insert some secret password>

Save for later!

Auth Scope

useraccount

Public Client

Checked

Client ID

Save for later!

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5. In Auth Scope click “Insert a new row…

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  1. Click the search icon

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  1. Select useraccount and see if it was added

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  1. Click Submit at the top right corner of the screen

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GYTPOL Side: Setup ServiceNow Connector

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Setting

Notes

Instance

Your instance URL

Username

Username for ServiceNow with the necessary permissions to create Change Requests, preferably using an elevated account.

Password

Password for the above username

Client ID

Saved in step #4 (Setup ServiceNow OAuth token)

Client Secret

Saved in step #4 (Setup ServiceNow OAuth token)

Enabled

checked

For example:

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Red square

A downloadable list of affected computers is generated at the time of rule creation

Blue square

The priority of this remediation rule as determined by GYTPOL

Orange square

Information regarding the remediation rule

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